Privacy Policy – Qprint Digital

Last updated: August 17, 2025

Introduction

Qprint Digital (the "Company", "we", "us") respects the privacy of users of the website qprintdigital.co.il (the "Site"). This policy explains how we collect, use, store, share, and protect personal information. It is drafted in accordance with Israeli law (the Protection of Privacy Law, 1981, and its regulations) and implements GDPR principles where applicable.

Note: The "[Relevant/Not relevant]" markers are to help you tailor the policy. Delete any items that do not apply to you.

Who we are

• Business name: Qprint Digital

• Address: 160 HaHistadrut Street, Kiryat Ata; Additional address: Herzl Greenspoon St., Haifa Bay [Relevant]

• Privacy contact email: privacy@qprintdigital.co.il [Can be changed]

• Phone: 04-XXXXXXX [Relevant]

• Data Protection Officer / Security Officer: [If appointed – state here]

What data we collect

1) Information you provide voluntarily

• Contact details: name, phone, email.

• Order and print-production details: files, technical specifications, shipping addresses, invoices/receipts.

• Customer service inquiries: message content, call recordings/notes [Relevant].

• Newsletter/club sign‑up: name, email, marketing preferences [Relevant].

2) Information collected automatically

• Usage data: pages viewed, time on site, clicks, referrers.

• Online identifiers and cookies: IP address, device ID, session ID, browser and OS attributes.

• Approximate location (GeoIP) [Relevant].

3) Information from third parties

• Advertising and analytics networks: Google, Meta, etc. [Relevant].

• Payment and shipping providers: [PayPal/Stripe/Max/Isracard], [UPS/Israel Post/courier companies] – transaction details, not full card numbers.

Why we use the data (purposes and legal bases)

• Operating the Site and providing the services/products you requested.

• Processing orders, payments, and issuing accounting documents.

• Support and customer service, responding to inquiries, and logging for quality control and service improvement.

• Site improvement, analytics, security, and fault detection.

• Direct marketing with consent/where permitted, including content and ad personalization [Relevant].

• Compliance with law, risk management, and fraud prevention.

Example legal bases

• Performance of a contract (e.g., handling your order).

• Legitimate interests (service improvement, security, low‑granularity analytics).

• Consent (email marketing, non‑essential cookies).

• Legal obligation (retention of accounting records).

Cookies and similar technologies

We use essential cookies to operate the Site and performance/marketing cookies with consent. You can manage your preferences via the consent banner and in your browser.

Types of cookies

• Essential: session management, cart, security.

• Performance & analytics: usage measurement and user‑experience improvement.

• Functionality: remembering preferences.

• Marketing/targeting: ad personalization [Relevant].

Third‑party services (examples — delete those not relevant)

• Google Analytics 4 — semi‑anonymous measurement and analytics.

• Google Ads / Conversion Linker — conversion measurement.

• Meta Pixel (Facebook/Instagram) — campaign measurement.

• Hotjar — heatmaps and session recordings without payment data.

• reCAPTCHA — bot protection for forms.

• Mailchimp / Brevo — email marketing.

• Tidio / WhatsApp Business API — on‑site chat.

• Payment processors: PayPal/Stripe/Tranzilla/Max — secure payment processing.

• Shipping providers: Israel Post/courier services — order fulfillment.

These vendors may access data as our processors under appropriate agreements.

Sharing of information

We share information only as necessary: with providers/subcontractors as detailed above, with authorities as required by law, and when needed to protect our rights or prevent fraud.

International transfers

Some processing may occur outside Israel/EEA. We will ensure appropriate safeguards (e.g., Standard Contractual Clauses and contractual commitments) where required.

Data retention

We keep data for the periods required to achieve the purposes above:

• Accounting/tax records — at least 7 years or as required by law.

• Order and service data — up to 7 years from the end of the relationship.

• Analytics and cookie data — per vendor settings and typically 14–26 months.

• Newsletter — until you request removal.

Information security

We implement reasonable administrative, technical, and physical safeguards, including in‑transit encryption (HTTPS), access controls, backups, anomaly monitoring, and system hardening. Despite our efforts, no method of security is absolute.

Your rights

Subject to law, you may have the right to:

• Access and receive a copy of your personal data.

• Correct inaccurate data.

• Erasure ("right to be forgotten") in certain cases.

• Restrict processing or object to processing based on legitimate interests/direct marketing.

• Data portability (GDPR), where applicable.

• Lodge a complaint with the Israeli Privacy Protection Authority or another competent supervisory authority.

To exercise your rights: email privacy@qprintdigital.co.il and include basic identifying details for verification. We will handle your request within the statutory timeframe.

Children

The Site is not intended for children under 18. If we learn that information about a child was collected without the required parental/guardian consent, we will delete it.

Direct marketing

We send advertising by email/SMS only with prior consent and in accordance with applicable telecom law. You can always unsubscribe via a link or by contacting us.

Files uploaded to the Site

When uploading files for printing, please ensure they do not contain personal information you do not wish to share. We process files solely to provide the service and delete/anonymize them after order completion per our procedures.

Changes to this policy

We may update this policy from time to time. Posting the updated version on the Site will constitute notice of a material change; where re‑consent is required, we will obtain it appropriately.

Contact us

For any privacy question:

• Email: privacy@qprintdigital.co.il

• Address: 160 HaHistadrut Street, Kiryat Ata

• Phone: 04-XXXXXXX

Appendix A – Sample cookie table

Cookie name	Provider	Purpose	Type	Lifespan
_ga	Google Analytics	Site usage measurement	Performance	13 months
_ga_XXXX	Google Analytics	Session measurement	Performance	13 months
_fbp	Meta	Campaign measurement	Marketing	3 months
_hjSession	Hotjar	User‑experience analysis	Performance	30 minutes
PHPSESSID	Site server	Essential user session	Essential	Session

Update the table to match the tools actually in use.

Appendix B – Short transparency notice for the contact form

By clicking Send, I confirm the Terms of Use and Privacy Policy and agree that you may respond to my inquiry. You can read the full policy on the Privacy Policy page.

Appendix C – Short cookie banner text

We use essential cookies and performance/marketing cookies to improve your experience. Choose your preferences: [Accept all] [Customize] [Reject non‑essential]

Disclaimer: This document is a general template and does not constitute legal advice. Consider having it reviewed by legal counsel.